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HomeTag "farrier customer service"

FAQ #13 Why does a horse get nail-quicked?

Jan 22, 2010 by Butler2318 Category: Best Business Practices, Customer Service, FAQ's, Horse Foot Care, Horseshoeing 0 comments Tags: farrier customer service, hoof care, horse foot care tips, how do I treat a horse that has been quicked?

Hoof wall thicknesses vary. There is a very small margin for error. The farrier must pay close attention to selecting and driving each nail.  Not all nails are manufactured perfectly, and misshapen nails might not drive straight. However, nail quicking isn’t the only kind of quicking that can affect a horse – he can also […]

Trustworthy Farriers Horse Owners Can Depend Upon

Jan 15, 2010 by Butler2318 Category: Best Business Practices, Customer Service, Horse Foot Care, Horseshoeing 0 comments Tags: farrier customer service, horse care tips, horseshoeing business tips

Farriers perform a valuable service for people who care about their horses. It’s important to be trustworthy and do the job right. Let me share a true story. A stone mason was laying very large stones for the walls of a large church building. One of the stones had a crack on the very inside […]

7 Farrier Tips to Increase Value in Customer Relationships

Dec 30, 2009 by Butler2318 Category: Best Business Practices, Customer Service, Farrier training 0 comments Tags: farrier customer service, horseshoeing business tips, small business marketing tips

Here are seven guidelines and important questions to consider in establishing and maintaining good farrier-client relationships. 1.  Be on time for your shoeing appointments.  It is easier to build a good long-term relationship when the first impression is favorable.  If you wish to be successful, you must advertise success.  Are you making a good impression? […]

FAQ #11 In my horseshoeing business, what is the best way to raise my prices for trimming and shoeing?

Dec 28, 2009 by Butler2318 Category: Best Business Practices, FAQ's, Farrier Careers, Horseshoeing 0 comments Tags: farrier careers, farrier customer service, horseshoeing business tips, Raising prices in shoeing business

This question and its answer depends upon your experience, length of time in practice, how many clients you currently have, status of your local economy, competition, etc.   Do you provide perceivable value for your clients?  How will you communicate this change — will you call and tell them, send them a letter,  postcard or email, […]

FAQ 7: Should My Farrier Clean Up After Himself?

Nov 11, 2009 by Butler2318 Category: Best Business Practices, FAQ's 0 comments Tags: farrier customer service

QUESTION: Dear Sir or Madam, I am looking for feedback on the standard protocol for farriers regarding cleaning up after shoeing and running magnets for horseshoe nail tips at busy boarding stables. Is it generally the responsibility of the farrier to clean up after shoeing and run their magnets for nail scraps or does this fall on the shoulders […]

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