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HomeArchive "Customer Service"

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Caring for Customers

Aug 01, 2019 by Pete Butler Category: Customer Service 0 comments Tags: basic farrier training, Butler farrier schools, Butler Professional Farrier School, DBE Continuing Farrier Education, farrier careers, farrier customer service, horseshoeing business tips, small business marketing tips

Shoeing horses is not just about taking care of horses. We need to take care of the owners too. Sometimes we forget that the customer is the owner and not the horse! On occasion, someone will call and say, “I want to change my career. I think I’d like to get into the farrier business […]

What Do You Expect?

Mar 28, 2019 by Doug Butler Category: Best Business Practices, Customer Service, Farrier training 0 comments Tags: Butler farrier schools, Butler horseshoeing schools, Butler Professional Farrier School, DBE Continuing Farrier Education, Doug Butler, farrier customer service, horse owner guide, small business marketing tips

What should horse owners expect from their farrier? You, the horse owner, have a right to expect a well-trained and experienced professional to care for your valuable horse(s).Unfortunately, some farriers short-change their education by not acquiring a firm foundation of basic knowledge about their craft. Even those who make the sacrifice to attend a school […]

Giving Thanks

Nov 21, 2018 by Pete Butler Category: Current Events, Customer Service 0 comments Tags: basic farrier training, Butler horseshoeing schools, Butler Professional Farrier School, DBE Continuing Farrier Education, farrier customer service, Horse Foot Care

Happy Thanksgiving!  Not only is this a good time to communicate with loved ones, family members and friends but also to thank others who have been influential in your life.  Take time to call or write a note of appreciation! We recommend you send thank you cards to your clients to show your gratitude for […]

The Client/Farrier Relationship

Oct 11, 2018 by Pete Butler Category: Best Business Practices, Customer Service, Farrier Careers 0 comments Tags: Butler Professional Farrier School, DBE Continuing Farrier Education, equine foot care, farrier careers, farrier customer service, horse careers, horse owner guide, individual horse care

Ask a dissatisfied horse owner what their biggest frustration is about their farrier and you might get an extensive list. Ask an unhappy farrier what their biggest frustration is about their clients and you might hear an even longer list. Occasionally, farriers and horse owners don’t see eye-to-eye and it can be an aggravating experience […]

Time Efficiency

Feb 08, 2018 by Pete Butler Category: Best Business Practices, Customer Service, Farrier training 0 comments Tags: basic farrier training, Butler horseshoeing schools, Butler Professional Farrier School, DBE Continuing Farrier Education, horseshoeing business tips

How long should it take to trim a horse? How about to shoe a horse? To be a good farrier, do you have to be fast? These questions are frequently asked by those who are just starting out. Aspiring farriers can become discouraged because it seems to take a long time to do a quality […]

National Farriers Week and Butler Professional Farrier School LLC

Jul 13, 2017 by Jake Butler Category: Current Events, Customer Service, Equine Soundness, Farrier Careers, Farrier training, Horse Care, Horse Foot Care, Horse Owner Tips, Horseshoeing 0 comments

There are few things that can compare to the soul refreshment that can be felt when riding a good horse in natural surroundings. Yet a lame horse can cast a dark cloud over what should be a rewarding experience. Farrier work is hard and exacting work. Those who enter the craft with less than a […]

Caring for Older Horses

Mar 09, 2015 by Butler2318 Category: Best Business Practices, Customer Service, Equine Soundness, Farrier training, Horse Care, Horse Owner Tips 0 comments Tags: Butler farrier schools, Butler horseshoeing schools, competency in equine foot care, farrier customer service, hoof care for older horses, horse owner guide, horseshoeing business tips

The average life expectancy of a horse is around twenty-five or thirty years of age. One year of horse age is comparable to 3 years of human age. In other words a 25 year old horse would be comparable to a 75 year old human and a 30 year old horse would be comparable to a 90 year old human.

Essential Anatomy Kit

Jan 30, 2015 by Butler2318 Category: Anatomy, Customer Service, Essential Anatomy Kit, Farrier training, Horse Foot Care, Horseshoeing 0 comments Tags: Butler farrier schools, Butler horseshoeing schools, DBE Continuing Farrier Education, Essential Anatomy Kit, farrier customer service, Farrier purchases, Horse Foot Care, horse foot care tips

In the mid 70s, Dr. Doug Butler went to Cornell University to get an advanced degree because he wanted to further his understanding of the horse.

Give More Than You Expect To Get

Mar 13, 2012 by Butler2318 Category: Best Business Practices, Customer Service, Farrier training 0 comments

There is a tendency today for people to get all they can when dealing in business and personal affairs. Some have called our time "The Age Selfishness." Paraphrasing from the book of books, the Holy Bible, it is better to give more than you expect to get. Here is a story that illustrates this.

Major Challenges Confronting Today’s Farrier

May 20, 2011 by Butler2318 Category: Best Business Practices, Customer Service, Farrier Careers, Farrier training 0 comments Tags: basic farrier training, Butler horseshoeing schools, farrier careers, Farrier choices, farrier customer service, small business marketing tips

It’s important to realize that our present situation is a result of our past activities and decisions regarding the challenges that confront us. Many people tend to focus on the past instead of the future. They think about what could have been or should have been. Because they spend their present in the past, they […]

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Crawford, NE 69339
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