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HomeArchive "Customer Service"

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Happiness is Starting Your Own Business

Mar 22, 2011 by Butler2318 Category: Best Business Practices, Customer Service, Farrier Careers, Farrier training 0 comments Tags: Butler horseshoeing schools, DBE Continuing Farrier Education, farrier careers, horseshoeing business tips, small business marketing tips

A recent Gallop poll reported by CNN and USA Today revealed that 61% of currently employed Americans, if given the choice, would rather own their own business, rather than work for someone else. Only 38% said they would rather work for someone else. Yet, at the moment, only 10% of adults are self-employed. Why? Unfortunately, […]

What goals have you set as a farrier or veterinarian for 2011?

Jan 11, 2011 by Butler2318 Category: Customer Service, Farrier Careers, Farrier training, Horse Care, Horseshoeing, Veterinary Care 0 comments Tags: Butler horseshoeing schools, competency in equine foot care, horseshoeing business tips, Learning skills, professional farrier

January brings a renewed hope for personal and family progress in the new year.  Starting with New Year’s resolutions, this is the time of year when people tend to set goals and make commitments.   Using this traditional time of the year to evaluate the past and plan for the future are worthwhile, healthy pursuits. However, […]

Farrier Competency for Horse Owners by Doug Butler

Jun 15, 2010 by Butler2318 Category: Best Business Practices, Customer Service, Farrier Careers, Horse Foot Care, Horseshoeing 0 comments Tags: Farrier choices, farrier customer service, horse owner guide, horseshoer competency, small business marketing tips

I’m often asked how I would define farrier competency. “What should a competent farrier look like?” “How will I know one when I see one?” In the British Isles, they would call such a person “a qualified farrier.” The way a person starts out is generally the way he or she ends up. Attitude is […]

Farrier Competency for Farriers by Doug Butler

Jun 08, 2010 by Butler2318 Category: Best Business Practices, Customer Service, Farrier Careers, Horse Foot Care, Horseshoeing 6 comments Tags: DBE Continuing Farrier Education, farrier customer service, horseshoeing business tips, professional farrier, small business marketing tips

Farrier work is a craft skill. It takes many years to master any craft. Farrier school is only the beginning. You must study and practice to become competent. You must train your eyes, your brain, and your motor nerves and muscles to do this precision work. You must obtain the knowledge and develop the skills […]

The “Shoeless Experiment” Cripples Horses by Doug Butler

Mar 26, 2010 by Butler2318 Category: Customer Service, Equine Soundness, Horse Foot Care, Horse Owner Tips, Horseshoeing 21 comments Tags: barefoot trimming, competency in equine foot care, equine foot care, farrier customer service, horse foot care tips

More than one hundred years ago farriers were confronted with the same problems as farriers are facing today. The “shoeless experiment” was then proposed as a one size fits all solution by “the barefoot people.” (See page 2 of William Hunting’s, The Art of Horseshoeing, published by W. R. Jenkins in New York, in 1898). […]

FAQ #13 Why does a horse get nail-quicked?

Jan 22, 2010 by Butler2318 Category: Best Business Practices, Customer Service, FAQ's, Horse Foot Care, Horseshoeing 0 comments Tags: farrier customer service, hoof care, horse foot care tips, how do I treat a horse that has been quicked?

Hoof wall thicknesses vary. There is a very small margin for error. The farrier must pay close attention to selecting and driving each nail.  Not all nails are manufactured perfectly, and misshapen nails might not drive straight. However, nail quicking isn’t the only kind of quicking that can affect a horse – he can also […]

Trustworthy Farriers Horse Owners Can Depend Upon

Jan 15, 2010 by Butler2318 Category: Best Business Practices, Customer Service, Horse Foot Care, Horseshoeing 0 comments Tags: farrier customer service, horse care tips, horseshoeing business tips

Farriers perform a valuable service for people who care about their horses. It’s important to be trustworthy and do the job right. Let me share a true story. A stone mason was laying very large stones for the walls of a large church building. One of the stones had a crack on the very inside […]

7 Farrier Tips to Increase Value in Customer Relationships

Dec 30, 2009 by Butler2318 Category: Best Business Practices, Customer Service, Farrier training 0 comments Tags: farrier customer service, horseshoeing business tips, small business marketing tips

Here are seven guidelines and important questions to consider in establishing and maintaining good farrier-client relationships. 1.  Be on time for your shoeing appointments.  It is easier to build a good long-term relationship when the first impression is favorable.  If you wish to be successful, you must advertise success.  Are you making a good impression? […]

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